Knowledge and career-specific skills will help you get a job. To increase your chances of career success, you study hard, learn career specific skills, and talk to people already in your chosen career field. You have a plan for starting your career. How Customer Service Skills Help Your Career Development One UNHAPPY customer will tell his/her story to 9 other people! And one HAPPY customerВ will tell his her story to 4 other people! Larger customer base to sell additional products or services It takes 3 times the time and money to attract a new customer as it does to keep a current customer! Customer Service Skills Keep Customers Loyal, repeat customers account for 65% of most business sales? Product innovation may keep a business growing, but ultimately it is great customer service that insures long-term success. Businesses also know they must grow to remain successful. Successful businesses are constantly looking for ways to make their business stand out from their competitors. TodayвЂ™s business world is extremely competitive. Why Customer Service Skills are Important to a Business The number #1 reason people become repeat customers are the positive actions of one employee. To be quickly recognized and called by nameДЄ staff that listens to their requests or needs Customers expect to receive the following:ДЇriendly, knowledgeable, and helpful staff People tend to shop where they feel important, acknowledged, listened to, understood, and know their needs and expectations will be met. Price, location, convenience, knowledgeable sales people, and quality may be important to you, but ultimately, you shop where you are appreciated and recognized. When you receive good service you usually continue shopping at that business. You choose where you do business and you expect your business to be appreciated. We often do respond by becoming a вЂњformerвЂќ customer of the business.Д¦8% of customers who take their business elsewhere leave because of a non-caring employeeВ - POOR CUSTOMER SERVICE! Rarely do we respond by writing a letter, asking for the manager, or talking with the person who gave the poor service. Most of us have become conditioned to accepting poor service. What you just experienced is a classic example of poor customer service skills. You quickly pump your gas and promise yourself you might never stop at that station again.

As you run to your car you are thinking, what a jerk! Next time I stop here I am going to talk to the manager about the lousy service.

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